Management System
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A management system is a set of
policies Policy is a deliberate system of guidelines to guide decisions and achieve rational outcomes. A policy is a statement of intent and is implemented as a procedure or protocol. Policies are generally adopted by a governance body within an organ ...
, processes and procedures used by an
organization An organization or organisation (Commonwealth English; see spelling differences), is an entity—such as a company, an institution, or an association—comprising one or more people and having a particular purpose. The word is derived from ...
to ensure that it can fulfill the tasks required to achieve its objectives. These objectives cover many aspects of the organization's operations (including financial success, safe operation, product quality, client relationships, legislative and regulatory conformance and worker management). For instance, an environmental management system enables organizations to improve their environmental performance, and an
occupational safety and health Occupational safety and health (OSH), also commonly referred to as occupational health and safety (OHS), occupational health, or occupational safety, is a multidisciplinary field concerned with the safety, health, and welfare of people at wor ...
management system enables an organization to control its occupational health and safety risks. The international standard ISO 9000:2015 (Title: Quality management systems - fundamentals and vocabulary) defines the term in chapter 3.5.3 as a "set of interrelated or interacting elements of an
organization An organization or organisation (Commonwealth English; see spelling differences), is an entity—such as a company, an institution, or an association—comprising one or more people and having a particular purpose. The word is derived from ...
to establish
policies Policy is a deliberate system of guidelines to guide decisions and achieve rational outcomes. A policy is a statement of intent and is implemented as a procedure or protocol. Policies are generally adopted by a governance body within an organ ...
and objectives, and processes to achieve those objectives". A simplification of the main aspects of a management system is the 4-element "
plan, do, check, act PDCA (plan–do–check–act or plan–do–check–adjust) is an iterative design and management method used in business for the control and continual improvement of processes and products. It is also known as the Shewhart cycle, or the control ...
" approach. A complete management system covers every aspect of management and focuses on supporting the performance management to achieve the objectives. The management system should be subject to continuous improvement as the organization learns.


Examples

Examples of management system standards include: *
ISO 9000 The ISO 9000 family is a set of five quality management systems (QMS) standards that help organizations ensure they meet customer and other stakeholder needs within statutory and regulatory requirements related to a product or service. ISO 90 ...
: standards for
quality management Quality management ensures that an organization, product or service consistently functions well. It has four main components: quality planning, quality assurance, quality control and quality improvement. Quality management is focused not only ...
systems (QMS) *
ISO 13485 ISO 13485 ''Medical devices -- Quality management systems -- Requirements for regulatory purposes'' is a voluntary standard, published by International Organization for Standardization (ISO) for the first time in 1996, and contains a comprehensive ...
: standard for medical devices *
ISO 14000 ISO 14000 is a family of standards related to environmental management that exists to help organizations (a) minimize how their operations (processes, etc.) negatively affect the environment (i.e. cause adverse changes to air, water, or land); (b ...
: standards for environmental management systems *
ISO/IEC 20000 ISO/IEC 20000 is the international standard for IT service management. It was developed in 2005 by ISO/IEC JTC1/SC7 and revised in 2011 and 2018. It was originally based on the earlier BS 15000 that was developed by BSI Group. ISO/IEC 20000, lik ...
: standards for service management systems (SMS) *
ISO 22000 ISO 22000 is a Food safety management system which is outcome focused, providing requirements for any organization in the food industry with objective to help to improve overall performance in food safety. These standards are intended to ensure ...
: standards for food safety management systems (FSMS) *
ISO/IEC 27000 ISO/IEC 27000 is part of a growing family of ISO/IEC standards - the ' ISO/IEC 27000 series'. ISO/IEC 27000 is an international standard titled: ''Information technology — Security techniques — Information security management systems — Overv ...
:
information security management Information security management (ISM) defines and manages controls that an organization needs to implement to ensure that it is sensibly protecting the confidentiality, availability, and integrity of assets from threats and vulnerabilities. The core ...
systems (ISMS) * ISO 30301: standard for records (information and documentation) *
ISO 37001 ISO 37001 ''Anti-bribery management systems - Requirements''  with guidance for use, is a management system standard published by International Organization for Standardization (ISO) in 2016. As the title suggests, this standard sets out the ...
: standard for anti-bribery *
ISO 45001 ISO 45001 is an ISO standard for management systems of occupational health and safety (OHS), published in March 2018. The goal of ISO 45001 is the reduction of occupational injuries and diseases, including promoting and protecting physical and ...
: standard for occupational health and safety management systems *
ISO 50001 ISO 50001 Energy management systems - Requirements with guidance for use, is an international standard created by the International Organization for Standardization (ISO). It supports organizations in all sectors to use energy more efficiently th ...
: standard for energy management systems *
ISO 55000 ISO 55000 is an international standard covering management of assets of any kind. Before it, a Publicly Available Specification (PAS 55) was published by the British Standards Institution in 2004 for physical assets. The ISO 55000 series of Asset ...
: standards for asset management systems * ISO 56002: innovation management systems *
FitSM FitSM is the name for a family of standards for lightweight IT service management (ITSM). Overview and parts FitSM calls itself a standard, but is not published or managed by an established standards organisation like ISO. However, in a way very ...
: standards for lightweight
IT service management Information technology service management (ITSM) is the activities that are performed by an organization to design, build, deliver, operate and control information technology (IT) services offered to customers. Differing from more technology-or ...
*ILO-OSH: occupational safety and health management systems *
SA8000 The SA8000 Standard is an auditable certification standard that encourages organizations to develop, maintain, and apply socially acceptable practices in the workplace. It was developed in 1989 by Social Accountability International, formerly the C ...
: social accountability *
IAEA The International Atomic Energy Agency (IAEA) is an intergovernmental organization that seeks to promote the peaceful use of nuclear energy and to inhibit its use for any military purpose, including nuclear weapons. It was established in 1957 ...
management system safety standards


See also

*
Environmental management system An environmental management system (EMS) is "a system and database which integrates procedures and processes for training of personnel, monitoring, summarizing, and reporting of specialized environmental performance information to internal and exte ...
(EMS) *
Lean integration Lean integration is a management system that emphasizes creating value for customers, continuous improvement, and eliminating waste as a sustainable data integration and system integration practice. Lean integration has parallels with other lean di ...
* Process safety management system (PSMS) *
Quality management system A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization's purpose and strategic direction (ISO 9001:2015). I ...
(QMS) * Total quality management (TQM) * Warehouse management system (WMS) *
Welfare management system Section 21 of the New York State Social Services Law requires the New York State Department of Social Services The New York State Department of Family Assistance (DFA), also known as the Department of Family Services, is a department of the New Y ...
(WMS)


References


Further reading

*
International Organization for Standardization The International Organization for Standardization (ISO ) is an international standard development organization composed of representatives from the national standards organizations of member countries. Membership requirements are given in Ar ...
(2001) Guidelines for the justification and development of management system standards. International Standard ISO Guide 72, Geneva, Switzerland. *
International Organization for Standardization The International Organization for Standardization (ISO ) is an international standard development organization composed of representatives from the national standards organizations of member countries. Membership requirements are given in Ar ...
(2004) Environmental Management Systems-Specifications with Guidance for Use. International Standard ISO 14001, Geneva, Switzerland. *
Commission for Environmental Cooperation The Commission for Environmental Cooperation (CEC; es, Comisión para la Cooperación Ambiental; french: Commission de coopération environnementale) was established by Canada, Mexico, and the United States to implement the North American Agree ...
(2000): “Improving Environmental Performance and Compliance: 10 Elements of Effective Environmental Management Systems.” Report. *
British Standards Institution The British Standards Institution (BSI) is the national standards body of the United Kingdom. BSI produces technical standards on a wide range of products and services and also supplies certification and standards-related services to business ...
(1999): Occupational health & safety management systems - Specification; BS OHSAS 18001:1999. 389
Chiswick High Road Chiswick High Road is the principal shopping and dining street of Chiswick, a district in the west of London. It was part of the main Roman road running west out of London, and remained the main road until the 1950s when the A4 was built across ...
, London, W4 4AL, United Kingdom. *
International Organization for Standardization The International Organization for Standardization (ISO ) is an international standard development organization composed of representatives from the national standards organizations of member countries. Membership requirements are given in Ar ...
(2000) Quality Systems - Model for Quality Assurance in Design, Development, Production, Installation and Servicing. International Standard ISO 9001:2000(E), Geneva, Switzerland. *
United States Department of Labor The United States Department of Labor (DOL) is one of the executive departments of the U.S. federal government. It is responsible for the administration of federal laws governing occupational safety and health, wage and hour standards, unemploym ...
, Occupational Health and Safety Administration (1989)
"Safety and Health Program Management Guidelines."
Federal Register, January 26, 1989. *
United States Environmental Protection Agency The Environmental Protection Agency (EPA) is an independent executive agency of the United States federal government tasked with environmental protection matters. President Richard Nixon proposed the establishment of EPA on July 9, 1970; it be ...
(2001): “Integrated Environmental Management Systems: Implementation Guide.” Report written by Abt Associates for the USEPA’s Office of Pollution Prevention and Toxics, Design for the Environment Program; Economics, Exposure, and Technology Division. Washington, DC. {{Authority control Systems theory